270 Mt Alexander Road, Ascot Vale, VIC 3032
  03 9372 7655

 

"We care for your pet as if it was part of our family"

Contact Us

Phone 03 9372 7655
Address 270 Mt Alexander Rd, Ascot Vale, Vic., 3032
Contact Us
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Our Hours

Mon 7:30am - 6:00pm
Tues 7:30am - 7:30pm 
Wed 7:30am - 6:00pm
Thurs 7:30am - 7:30pm
Fri 7:30am - 6:00pm
Sat 8.30am - 1:00pm
Sun Closed
Consultations by appointment only. For emergencies call or drop in we'll fit you in

We are offering a free Wellness Examination for your new puppy or kitten. Please contact us to schedule appointment for your new family member.

*Conditions apply, by appointment.If a medical condition is found further examination and treatment may involve costs.

Our COVID Safe Plan

COVID UPDATE 17/02/2021

With the annoucement of the stage 4 restrictions ending, our consultations will be offerred in-person again effective 18/02/2021. Please read our guidelines below before your visit. 

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We are taking all the precautionary steps to keep our staff and our community safe so please read the follow instructions carefully.

  • Our front sliding door is now unlocked, please use the provided hand santiser upon entry

  • We require all our visitors to sign in on our online register. This can be accessed via a QR code. Our staff are happy to provide alternative sign in methods where required. 

  • One way entry can be accessed via our front sliding door and the exit will be via the side door.

  • Only one client per visit will be allowed to enter the premises for an appointment with a vet.

  • Clients will still have the option to have a no contact consultation with our vets. Please advise our reception staff when you book your appointment if you would like this option.

Our conditions of entry:

  • We ask all clients to use the provided hand sanitiser upon entry.

  • All clients must wear a fitted face mask within our premises – masks must cover the nose and mouth at all times.

  • Please maintain a distance of 1.5 metres from our staff and other clients at all times – during your consultation, we may need to take your pet into a different room to perform minor procedures with the assistance of a treatment nurse (nail clipping, injections etc). This is required to keep in-line with social distancing guidelines.

  • Please follow the directions of our staff – there will be signs on the floors to assist with social distancing.

Please do not enter our practice if you meet any of the following criteria:

  • If you have a fever, cough or any other symptoms of COVID-19

  • If you have been directed to self-isolate by the Department of Health

  • If you are a close primary or secondary contact of a positive COVID-19 case

 

What are we doing to keep you safe?

As a veterinary hospital, we are very experienced in managing infection control. Our team members will be using hospital grade disinfectants to wipe all surfaces and equipment regularly between patients and clients. We will also have dedicated times throughout the day to do deep cleans. By limiting the number of clients in the building at any given time, our team members will have enough time to disinfect between visits. We appreciate your patience in advance! If you have any feedback or suggestions on how we can improve our protocols to keep you safe, please let us know.

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